A ticket management system is a piece of software used to organize issues. Create, update, and report. This can even include issues reported by internal employees.

Each support ticket includes key information about a customer service issue. Assigned to different team members, it provides real-time status updates on the problem.

An efficient ticket management system organizes information into a central location. It streamlines workflow. Eliminates manual processes, and improves communication between you and your customers.

One Inbox – Track and Manage incoming support tickets from multiple channels with one Inbox

SLA Management – Set deadlines for ticket resolution based on different business hours or categories

Custom Ticket Status – Create custom status as per the workflow to identify the status of the ticket

Automation – Perform multiple actions on a single ticket by automating repeated actions

Provide quick and consistent response to common questions by creating pre-formatted replies

Collaboration – Create clear and efficient workflows by sharing tickets with different parties involved without compromising on your access to them

Linked Tickets – Streamline emergency responses by linking related tickets to a master ticket that can be assigned to the main problem-solving agent